Why is it so hard to tell our employees (or our spouses and friends, for that matter) that they’re doing something that’s not working and need to change? Most often, we’re worried about the other person’s reaction. What if she gets angry? What if he cries? What if she tells me I’m an idiot? What if he gets super defensive and starts blaming me? Another thing that makes it … [Read more...]
Search Results for: giving feedback
Receiving feedback is hard, especially when it stings
Even criticism that is intended only to be helpful, that is phrased kindly, and is genuinely useful, often stings when it is delivered, writes Art Markman. It is a blow to your self-confidence, and it challenges your self-esteem. You have to suppress the urge to go on the defensive. . . “- Art Markman Source: Fast Company, October 1, 2021. Link. When you get a really incisive … [Read more...]
How to give difficult feedback to your boss (even when you’re scared)
To ensure your upward feedback is received well, start with connection and intention, write Karin Hurt and David Dye. It might feel safer to stay silent but the problematic behavior will only continue, or even get worse. They offer six steps to improve how you give upward feedback. Giving difficult feedback to your boss is rarely easy. But, practice builds confidence. And the … [Read more...]
Provide negative feedback in the morning
Almost half of managers find giving negative feedback stressful. One-fifth avoid it completely. Research now confirms that if managers wait an appropriate amount of time, consider an employee’s personal situation and deliver feedback appropriately, doing so during morning hours is most effective to optimize learning. Source: Quartz at Work, September 16, 2018. Link. For many … [Read more...]
Don’t avoid giving praise
Given how unpleasant giving critical feedback can be, it is no wonder providing feedback is one of the more difficult parts of a manager’s job. Yet, surprising findings show that people admitted that they avoided giving positive feedback. Apparently, leaders or managers vastly underestimate the power and necessity of positive reinforcement. Source: Harvard Business Review, … [Read more...]
4 ways to give effective feedback
Receiving feedback is often difficult. Many times, providing feedback is just as difficult. But, without it, we have no idea if we are meeting expectations, are below expectations or exceeding expectations. Most importantly, we need to know if there is opportunity for improvement. The simplest solution to this dilemma is to provide feedback in a way that has a positive impact … [Read more...]
Focus on nonverbal cues during feedback sessions
Giving feedback may be one of the most difficult challenges a manager faces. You have to be honest; yet, you don’t want to alienate your employee. You tread a fine line between maintaining cordiality and successfully getting your point across. Here are the most noticed non-verbal cues: Facial expression Eye contact Voice Posture Breath Source: Harvard … [Read more...]
Providing corrective feedback correctly
Providing corrective feedback is challenging but it becomes more difficult when it gets emotional. Defensiveness, crying or yelling create an environment that most would rather avoid. However, it is part of the real world. So, tips on handling these types of situations are helpful. Source: LinkedIn Pulse, September 22, 2016. Remember the “why.” Focus on all the good reasons … [Read more...]
Lead employees by coaching
Employees don't need a pat on the head once a year. Nor do they need hand holding every step of the way. Successful businesses achieve goals through regular, effective feedback. Source: Forbes, January 30, 2018. Link. Leaders and direct supervisors provide the primary example and outlet of learning for employees. Employees don’t expect to sit back and wait forever for … [Read more...]
Recovering from losing our cool at work
It doesn’t matter where the stress comes from. But when it builds to a blow-up at work it is time to approach the situation with humility and intention. Beginning with self assessment, Patricia Thompson offers steps to recover from the incident and repairing your reputation. . . . negative experiences are processed more thoroughly than good ones, and negative impressions are … [Read more...]
Teach new technology to older employees
Older workers shouldn’t be dismissed because they lack tech savvy. They need to be educated to become tech savvy which allows them to simultaneously exploit the knowledge of experiences and new skills. Baby boomers may be reluctant to dive into digital tools. But they should be encouraged, because they still have so much to offer.” Nick Candito Source: Entrepreneur, July 12, … [Read more...]
Make meetings places for honest conversations
Permission to say or ask anything is priceless, writes Paul Axtell. Giving permission and creating safety are two key areas that can increase freedom, candor and quality of conversation in your meetings. People don’t just want to belong, they want to contribute. Source: Harvard Business Review, April 11, 2019. Link. The quest for better meetings ultimately lies in leading … [Read more...]
People find it hard to accept a compliment (podcast)
Suzann (Suzie) Pileggi Pawelski finds people typically respond to positive feedback in one of three unhealthy ways: Deflection (brushing it off) Reciprocation (repaying the compliment as quickly as possible) Discounting (providing reasons why the compliment isn’t really deserved). By refusing a compliment properly, people are missing out on a level of connection … [Read more...]
Celebrating animal health pros with thanks!
Our team at Animal Health Digest extends best wishes to animal health professionals, their families and friends for Thanksgiving and the upcoming holiday season. Through floods, hurricanes, fires, drought, growing disease concerns, expanding vector threats and advancing technologies, animal health pros continue to find ways to serve animals and animal owners. THANK … [Read more...]
Why technicians leave—and what you can do about it
Julie Carlson’s overview of veterinary technician work dynamics is important, especially in with the new veterinary nurse direction and how salespersons interface with technicians and office staff. Practice owners and managers need to look at this from a retention management perspective. Sales and marketing persons will find opportunities in the comments on respect, inclusion … [Read more...]
One year already!
A year ago this week, the first Animal Health Digest Bulletin hit email inboxes of animal health professionals. Thanks to loyal subscribers and supportive sponsors, we now celebrate our first anniversary. Your feedback has been immensely helpful. It continues to guide the topics we cover and the media we monitor. Please keep it coming. Support from sponsors Ceva and Addison … [Read more...]
Two-thirds of managers are uncomfortable communicating with employees
This article was uncomfortable to read. Our successes require leaders who can effectively communicate with individuals and teams. People thrive on feedback. Still, managers and leaders shy away from giving direct feedback about their employees’ performance if they think employees may respond negatively. Source: Harvard Business Review, March 9, 2016. Survey results showed … [Read more...]