Wendy Myers shares tips about getting control of hospital scheduling. Effective scheduling techniques improve patient care, hospital revenue and client satisfaction. Reclaiming control of your appointments will also boost employee morale, she says.
Source: Veterinary Practice News, July 12, 2016.
Get your practice’s schedule under control with these tips:
- Ask questions to efficiently book exams in less than three minutes
- Ask about health concerns when scheduling preventive checkups
- Lead callers with the two-yes-options technique
- Guide clients toward specific appointments rather than letting them choose
- Sandwich a sick-patient exam between two preventive checkups
- Use urgent-care slots
INSIGHTS: This is good information for a staff meeting discussion. Sales representatives get a chance to listen to the dialogue as they wait for appointments. Share this information constructively with the practice manager in practices or with a receptionist where these tips would be useful.