Paul R. Biagiotti, D.V.M. shares his perspective about how employees in dairies can veer off course from standard operating procedures (SOP). Termed as procedural drift, he warns dairy managers to beware of shortcuts, to keep a watchful eye and mind the details.
Source: Hoard’s Dairyman, June 2016, page 408.
For the details to be minded, we must observe our helpers and the execution of protocols for deviations from the desired course. We are not all good observers. We need to work at it and make a conscious effort to note the abnormal and to catch the change before it is obvious.
INSIGHTS: While this article speaks about dairies, the same disciplines apply to any SOP-driven procedure. Sometimes it is easier to see your own situation by looking at a parallel perspective.