How you respond to unsettling emails speaks volumes about your maturity, emotional intelligence and business savvy, writes Elizabeth Danziger. She shares a five-step process to follow to plan a reply beginning with avoiding taking it personally and delaying an immediate response.
Source: HBR Ascend, November 29, 2023. Link.
INSIGHTS: Danzinger’s process would make a good topic for a team meeting. Communications by email or text make quick responses too easily and can lend themselves to emotional responses, overreacting and incomplete communications.