National Pet Insurance month often exposes reluctance from clients when veterinary teams assert the benefits of pet insurance coverage. Knowing how to get on the same page more efficiently can truly provide a win-win-win result. ASPCA® Pet Health Insurance offers continuing education courses to help veterinary teams improve their communication skills. Two such courses are featured here.
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There are barriers when clients receive recommendations from their veterinarian. Learning how to communicate value and the importance of clear, consistent protocols are important skills to update and improve.
At the same time, finding common ground for the common good may involve negotiating a solution. Whether with a client or an employee, negotiation does not need to be a negative. Instead, good negotiations find the best decision that can be made at that specific time and situation leaving the door open for future discussions.
Source: ASPCA® Pet Health Insurance Continuing Education. Link. Courses referenced include:
- Speak the same language, Wendy Hauser, DVM. Link. (1 hour CE) Strategies to help clients understand recommendations, drive adherence plus how the role of veterinary team members in creating consistent client experiences.
- Finding common ground for the common good, Joy Fuhrman,DVM, MBA, CPA. Link. (0.5 hour CE) Learn ways to get what you want by negotiating an outcome that benefits all. Fuhrman shares key tools for successful negotiations that lead to win-win outcomes with clients and colleagues.
