Wendy Myers suggests ways to get clients and staff members to hang up their phones and listen. Addictive cellphone use is a growing problem and contributes to declining listening and retention skills. Try a collaborative rather than confrontational approach when dealing with smartphone use.
Source: Veterinary Practice News, August 23, 2017.
Distracted clients may be incapable of making healthcare decisions, causing both patient care and hospital revenue to suffer. Appropriate smartphone use includes showing clients how to use your practice’s app, access your YouTube channel for helpful videos or like your clinic’s Facebook page for ongoing tips.