The influence of leaders on their environment, and the people around them, is difficult to overstate. Like magnetism, the leader’s disposition and decisions affect everybody in the vicinity. If you’re a leader, it’s a good idea to remember some of the many ways you can influence.
Source: Forbes, December 4, 2018. Link. Although a spirit of “meeting in the middle” is often the easiest way to create a harmonious environment, as a leader, sometimes ambiguity just isn’t okay. You want the people reporting to you to expect a certain spirit of ecumenism, but if there are some things you don’t want changed or if there are some goals that are much less flexible than others, communicating clearly and effectively today can avoid problems tomorrow.
INSIGHTS: “We believe in customer service,” sounds nice, but is too ambiguous an expectation to be useful. Define customer service and if you can’t define it, give them an example of what it looks like or at the very least, what it doesn’t look like.