This Gallup article emphasizes keeping people at the center of AI strategies. It offers noteworthy perspectives from Christos Makridis who asserts that AI excels at recognizing patterns and making predictions, but people provide the context, intuition and ethics. The most powerful results happen when each does what it does best.
Source: Gallup, May 16, 2025. Link. AI can help with tasks and generate insights, and sometimes even play a role in validating results, but humans have a competitive edge in connecting with customers through empathy, applying creativity to shape and use AI-driven ideas, and developing the tasks of the future.
The success of any AI initiative depends on the people.” – Christos Makridis