“Pet parents may not be medically trained but they know their pets better than anyone,” asserts Dana Varble, DVM. “Listen to them when they have concerns.” She advocates treating owners as home healthcare providers who serve as an extension of your own clinic team every day.
Source: Today’s Veterinary Practice, October 10, 2022. Link.
Trust, communication, and education should be at the core of the veterinary-client relationship.”
Also see: 2 powerful words to empower animal owners, AHD, October 29, 2020. Link. Asking “WHAT ELSE?” following clarification or acknowledgement is a primary key to improving your relationship when communicating with animal owners.”
INSIGHTS: Treating owners as home health care providers and learning to triangulate rather than dictate is fundamental to narrative medicine <Link>.