John Payne, founder and CEO of Compassion-First Pet Hospitals, discusses the Mayo Clinic-like approach to veterinary care he envisions. This vision includes exceptional care for animals and the need for a positive experience for both the client and referring veterinarian.
Source: Vet Advantage, September 2016, page 24.
We have to be good listeners. Rather than thinking we know it all, and we have more experience than anybody else around, we oftentimes find out new things if we are active listeners instead of active talkers.