For some, answering or making a phone call requires a big effort. They rehearse what to say 1,000 times, dial with shaky hands and often get a panicky feeling in their chest when the ring rings. Digital tools we have now may help phone shy people avoid calls. But calls are still necessary. Hating the phone doesn’t necessarily mean a social anxiety condition, although the two … [Read more...]
Search Results for: phone
Avoid problems smartphones cause
Smartphone technology can create problems for users of all ages. This article references four ways they could be harming you and what to do about it. The four problems are: Text neck Bum thumb Eyestrain Distractibility Source: The Kansas City Star, August 17, 2016. We spend five hours a day on our mobile phones. 'A whopping 90 percent of us text with our necks … [Read more...]
Give good phone
Phone etiquette is important, says Jeremy Keen, DVM. Presenting a relaxed, positive and service-minded personality regardless of how busy we are is critical to client satisfaction. The same goes for retail associates, dealers and telephone persons in distribution or manufacturer call centers. Any phone call we handle is the image of our company in that moment. Source: … [Read more...]
Bad, costly phone calls
Lifetime value is the theme in this article by Dr. Wendy Myers. She outlines sound information, including economics, that support training and skills reinforcement for veterinary clinic employees who talk to clients on the phone. Source: Animal Health Solutions, January 2016, page 24. A bad phone call can cost your clinic as much as $13,000. When interested pet owners … [Read more...]
Rest is NOT a waste of time
Rest is an elusive need that many of us have trouble making time for, despite how badly we need it. Source: Repertoire, May 2024. Link. With the busyness of our work schedules and daily lives constantly compounding, it’s important to build time to unplug from our phones and calendars to recharge and reset. You will be better at whatever role you have by simply taking time … [Read more...]
Beyond getting a yes, factors that restrict adherence
A recent pet experience allowed me to watch a dozen pet owners and their pets come and go from a veterinary office. Over half of the pet owners returned to their cars and sat in the parking lot for several minutes, displaying what could be described as a 1,000-yard stare. Others seemed to share the visit results with a passenger or via a phone call. THERE IS A LOT to process … [Read more...]
Worth a Glance – May 9, 2024
Last week’s AHD Bulletin – Animal Health Digest Bulletin, May 2, 2024. Link. Most read post(s) from the May 2nd AHD Bulletin – Why vet bills are so high. Link. 7 cleaning tips about washing pet toys. Link. AHD’s archives offer a quick way to see posts by month, see what you missed. Archives for April 2024. … [Read more...]
Halo collar named to Fast Company’s 2024 fastest-growing private companies
Halo is a wireless GPS dog safety system and wireless fence that keeps dogs protected everywhere they go. Fast Company's list of the World's Most Innovative Companies of 2024 shines a spotlight on businesses, like Halo Collar, that are shaping industry and culture through their innovations. Source: Pet Business, April 2024. Link. … [Read more...]
Focus on heifers to improve reproduction success, costs
The main reproduction challenge on dairies now lies in the heifer herd, according to the University of Wisconsin-Madison’s Paul M. Fricke, PhD. He said, “Now that we’re raising fewer heifers, it’s more important to be better with them.” Fricke believes attention to reproduction is an important element in lowering the cost to raise a heifer to calving. Source: Hoard’s … [Read more...]
Sneezing in cats
News of cats contracting avian flu may have clients more sensitized when their cat sneezes. Many prevalent viruses and bacteria generate symptoms that are consistent across multiple infectious agents. The warming of spring plants and trees also exposes cats to allergens. We’re sharing an article about sneezing in cats and an avian flu information sheet regarding cats from … [Read more...]
Worth a Glance – April 4, 2024
Last week’s AHD Bulletin – Animal Health Digest Bulletin, March 28, 2024. Link. Most read post(s) from the March 28th AHD Bulletin – Horse remains near Buckingham Palace reveal birthplace of jousting steeds. Link. Covetrus® adds next-generation, online Rx management solution to VetSuite. Link. The anti-meat discussion returns to rapid emissions reduction. … [Read more...]
Worth a Glance – March 28, 2024
Last week’s AHD Bulletin – Animal Health Digest Bulletin, March 21, 2024. Link. Most read post(s) from the March 21st AHD Bulletin – AAFP updates position statements on the responsible breeding and indoor/outdoor lifestyle of cats. Link. Silent communication. Link. No excuses to skip prevention with cash cattle markets nearing historic highs. Link. … [Read more...]
Doing for others
To lock in and truly listen is a hard skill to master. It starts with shifting our gaze from the phone — or mirror. Source: AXIOS, February 29, 2024. Link. I cannot remember a single wish that she espoused that was truly for herself, other than to be with her people — and her greatest joy was in their happiness." INSIGHTS: The most meaningful success is helping … [Read more...]
Boehringer Ingelheim, Sleip to leverage AI-tech to detect lameness in horses
Changes in gait and signs of lameness can be less pronounced at first and difficult to detect. The Sleip app can help make a real difference. The commercial partnership between Boehringer Ingelheim and Sleip will expand access to AI to enhance detection, diagnosis and treatment of lameness in horses. Source: Boehringer-Ingelheim, February 19, 2024. Link. Veterinarians can … [Read more...]
8 restaurant etiquette tips, explained
Commentary Observing a 20-something professional in a business suit meeting in a restaurant with a manager-type recently, it was apparent the young person needed help with restaurant etiquette. Notable at that table were open-mouth chewing, speaking with a mouthful, what to do with a cell phone and using a napkin. Source: Interesting Facts. Link. INSIGHTS: Reviewing … [Read more...]
8 tips for avoiding conflict in email
Common examples of email or texting bad behavior include belittling others, finger-pointing when things go wrong, stealing credit for ideas and contributions, and disrespectful language and behavior toward colleagues, writes Joseph Romsey. He offers advice to maintain professional, civil communications including keeping your email structure simple, avoid politics and being … [Read more...]
Worth a Glance – January 25, 2024
Last week’s AHD Bulletin – Animal Health Digest Bulletin, January 18, 2024. Link. Most read post(s) from the January 18th AHD Bulletin – Cell phone addiction, how it impacts our relationships. Link. Leadership or sales tactics. Link. Practices that push cow-calf profitability. Link. ============================================ Elanco’s multi-year … [Read more...]
How much automation is too much?
Commentary Self-service phone options offer streamlining for businesses and customers. BUT, when these options require multiple prompts, take two minutes or more and end without the ability to talk to a human, the customer service experience suffers. Digitization provides important advancements in providing better veterinary medicine and patient outcomes, but animal owners … [Read more...]
YYuk! Average office desks contaminated with more bacteria than public toilets
The surfaces around your workplace are some of the worst bacteria hotspots you come in contact with each day, writes Jessica Bennett. Keyboards, telephones, computer mice, desktops, coffee cups, door knobs and more can have more than 30 times the bacteria compared to public toilet seats. Bennett offers ways to clean up these bacteria traps. Animal health pros have a handy … [Read more...]
‘Invisible fence’ keeps cattle on ranch, protects environment
“The possibilities are endless” shared Florida cattleman Jim Strickland talking about his experiences with GPS collars and cellphone tower enabled virtual fencing. Beyond containment in designated areas, the technology makes ranching more efficient. Strickland can change grazing boundaries from his computer, keep cattle out of areas he wants to protect or areas effected by … [Read more...]
Noise pollution harms more than your hearing
Sound that is extremely loud or frequent can harm the human body beyond our ears, writes Jason Bittel for National Geographic. Scientists are learning more about how sound impacts human health all the time. Chronic noise stimulates stress responses that can result in cardiovascular disease or mental health issues. The National Institute for Occupational Safety and Health … [Read more...]
Teens spend average of 4.8 hours on social media per day
Social media scrolling is a growing problem for all ages but especially teens. The need to put the phones down is also consistent with Forbes’ article on time blindness <Link>. Gallup’s data is consistent with the literature on digital addiction. It shows that teens who spend more time on social media rate themselves as being less conscientious. A second, upcoming part … [Read more...]
4 tips for effective email communication
In this era of hybrid and remote work, proper communications of all types, including email, matter. In fact, considerate email is an evident way for leaders to demonstrate intentions in their communications to employees. Members of the Ragan Advisory Board share sound email tips. Source: Ragan, September 26, 2023. Link. Here’s what stood out. Consider the time of your … [Read more...]
Consider drylotting cows this fall
As pastures continue to recover from drought, some producers who traditionally pasture their cattle are considering feeding cow-calf pairs in confinement. Drylotting can be a feasible way to allow pasture recovery while feeding grain, forage and crop stover pairs. Source: Angus Beef Bulletin Extra, August 23, 2023. Link. Here are a few things to keep in mind if intending to … [Read more...]
Worth a Glance – September 7, 2023
Last week’s AHD Bulletin – Animal Health Digest Bulletin, August 24, 2023. Link. Most read post(s) from the August 24th AHD Bulletin – Here’s how much workers are demanding for a new job. Link. Empathy – the secret sauce. Link. The need for vigilant African swine fever on-farm prevention. Link. Place keeper: 2023 Veterinary Conferences provided by … [Read more...]
Bored and brilliant. The lost art of spacing out.
Commentary Even before the pandemic attention deficits, Manoush Zomorodi was challenging us for being distracted by our phones. Her TED talk is worth 16 minutes of an animal health pro’s time. She has included the knowledge, voices and stories from various professionals. Consider watching the video with team … [Read more...]
Highlights from the Agricultural Media Summit
The Agricultural Media Summit took place July 30th through August 2nd in Palm Springs, Calif. The nation’s largest gathering for ag media is a joint meeting of Agricultural Communicators Network, Livestock Publications Council and Ag Media Council. A few highlights from the event mirror the challenges animal health pros face. First, the panel discussion, “How Different … [Read more...]
New heat stress app for pig producers
Heat stress in pigs costs the U.S. swine industry an estimated $481 million annually in revenue losses. HotHog, a new smartphone app that predicts heat stress in pigs is now available from USDA’s Agriculture Research Service. HotHog is available in the Apple App Store and Google Play Store. Hogs don’t sweat. They cope with heat through panting, while the caregivers adjust … [Read more...]
Apps to help manage backyard chickens
One thing all chicken keepers need is a method to manage their birds. Ana Hotaling reviews four poultry-management apps backyard chicken keepers can consider to help them manage their flocks. Source: Hobby Farms, June 21, 2023. Link. Smartphone apps allow poultry keepers to easily add and modify flock information, keep track of egg production, and keep tabs on much more … [Read more...]
Walmart offering free telehealth to Walmart+ subscribers
Walmart has partnered with Pawp to offer Walmart+ subscribers one year of free pet telehealth services. Through the program, pet owners receive unlimited access to veterinary professionals via video or text. NOTE: Although the limited-time offer began on May 23, with Walmart+ subscribers having until November 19th to opt in, our AHD team was unable to get opt-in access … [Read more...]