The latest offering from NRF is part of the RISE Up educational training program and focuses on fostering a safe and positive environment for both retail employees and the millions of customers they serve.
Source: NRF, September 23, 2024. Link.
The Customer Conflict De-escalation program provides customer-facing employees with the knowledge and training to identify situations of potential conflict, and, most importantly, abate them successfully and ensure an enjoyable shopping experience for all.”