Three resources about dealing with negative interactions from HBR caught our attention.
It’s not easy to stay cool and engaged when things get heated in meetings, negotiations, or difficult conversations.
We’ve all been there. Consider using these three quick reads at a team meeting before the holiday season heats up and tensions rise.
Source: Ascend from Harvard Business Review.
- 3 ways to stay calm when conversations get intense, Link.
- 7 things to say when a conversation turns negative, Link.
Every person is at least 75% responsible for how others treat them. Our verbal and nonverbal actions limit or expand the options of others
- 7 intelligent comebacks for when conversations turn negative, Ascend. Link.