Consistent messages from each staff member that preventive care is fundamental to pets’ health is critical for preventive care successes. Consistency starts with setting and maintaining standards. The more veterinarians in a practice, the more important standards are as each vet may have his or her ideas and recommendations.
Source: Veterinary Team Brief, April 2016.
The key to increasing preventative car visits is a consistent message; the key to a consistent message is ensuring the practice standards are understood by every team member. There are 4 phases that will ultimately result in consistent, confident communication from every practice team member and effective client education.