It is commonly perceived that most millennials have mastered function on today’s smartphones, except for one. Using these phones to have a conversation seems like a foreign concept to many. Today’s communication technology offers several ways to bypass having conversations – conversations that could strengthen business relationships. Millenials or not – proper phone use is a proven business builder.
Source: LinkedIn Pulse, January 15, 2015.
Phone skills, like any skill, can be developed over time with training and repetition. Millennials shouldn’t count on employers to provide that training, as most manages will expect any educated hire to already possess a basic ability to conduct business over the phone. Young people need to build these skills on their own.