Human medicine and animal medicine approaches have become more amalgamated than ever before. Covid-19 restrictions have similar effects on any business that historically required customers to enter a brick and mortar location to be provided services.
Gianrico Farrugia, president and CEO of the Mayo Clinic, discusses how Covid-19 spurred rapid transformation there and issues a call to action to make sure it stays that way.
The pandemic highlighted many longstanding systemic flaws in the health care system, including fragmentation, inaccessibility, high costs, and health outcome disparities. We should not pine for a past that was so far from perfect, let alone plan a return trip.” – Gianrico Farrugia, president and CEO of Mayo Clinic
Source: Fortune, August 20, 2020. Link (paywall). Farrugia shares three ways Mayo’s is using the pandemic as a springboard to reshape health care:
- Leaving the past behind
- Building barriers to maintain gains
- Seeking partners with different, yet complementary, skills
INSIGHTS: “Seize the disruptive force of the pandemic”, says Farrugia. This is a great quote and one certainly actionable for all animal health pros. He also urges industry leaders to empower creative problem solving among staff to develop innovative methods of doing business that truly meet the new needs of customers today.
Also see: How to improve virtual care visits, HealthLeaders, August 18, 2020. Link. Experts point to areas of potential growth and improvement in the telehealth landscape.