Verbal and nonverbal cues are as important during telehealth visits as when meeting face to face. Eye contact is especially important during virtual visits, writes Lori M. Teller, DVM, DABVP (canine/feline), CVJ.
Source: JAVMA, August 1, 2021. Link. Dr. Teller recommends informing clients at the start of the visit that you may look away to consult records or to take notes. “It’s important that clients understand that you’re not bored or distracted,” she said.