Kyle Palmer, CVT, shares the challenges and solutions to scheduling in mixed equine and companion animal practices. His experienced view is that equine clients are not more, or less, bonded to their horses than their companion animal counterparts. Yet, for some reason they need a different approach.
Source: DVM 360, April 24, 2017.
Designated equine staff members. It’s just not reasonable in most mixed practices to expect that the entire staff can be properly in tune with the demands of equine clients and appointments, and the risk of having those wires get crossed is a big issue. It’s difficult to find mixed animal practitioners and just as difficult to find a CVT, assistant or customer service staff member who can be an expert in both areas. It’s time to stop looking and start dividing the duties.
INSIGHTS: Attention sale representatives! This article has a lot of hidden gems between the lines about how practices divide and conquer the challenges of multiple species. Consider how your approach might change if you called on the practice with its species disciplines in mind.