Wendy Myers, DVM, presents a pragmatic use of the slower times in veterinary practice schedules. Beyond goodwill, prescription stewardship and compliance, calling clients is a convenient and inexpensive way to improve the overall customer experience.
Source: Veterinary Practice News, March 15, 2016.
Veterinary technicians, assistants, receptionists and doctors need to start dialing. Call clients about necessary follow-up care. Besides improving patient care, callbacks generate immediate revenue. Learn about four callbacks designed for every position.