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Amy Newfield, MS, CVT, VTS, has a point. Client service representatives of veterinary hospitals need to be treated better by the veterinary team, as well as clients. They are the faces of hospitals and crucial to each one of them. Rarely do they get training, respect or the salary they deserve for one of the hospital’s most difficult jobs.
Source: Veterinary Team Training, YouTube, March 12, 2025. Link. [3:55]
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