A consistent message about parasite prevention is important, and clear information is crucial, writes Kara Burns MS, MEd, LVT, VTS. She reminds us the importance of team skill training and a clear, consistent message on various parasite topics.
To communicate effectively, veterinary team members must understand the connection between what they want to say and how they want to say it and how both of those factors affect the conversation outcome.
Source: Veterinary Team Brief, April 2018. Link.
By arming themselves with the facts, paying attention to clients’ concerns and questions, and working to reach a mutually agreed-upon course of action, veterinary team members can help ensure the best care possible for their patients.
INSIGHTS: Attention sales representatives and practice managers! The training implications are evident in this article. Work together to get teams talking parasite control and monitor their activity to ensure better compliance to parasite prevention protocols.