The world lost a great leader when Southwest Airlines co-founder and longtime CEO Herb Kelleher passed away January 3. His legacy is one every leader should aspire to emulate. I experienced how his leadership impacted people even after he was no longer involved in the daily operations of the company.
Source: Purpose Unlimited, January 17, 2019. Link. As evidence of the sincerity of those words, consider this. The president of a major airline not only cared about the opinion of a flight attendant but valued his advice enough to have me speak to their culture committee. Imagine the impact of not just listening to your employees but valuing their advice enough to do something about it.
INSIGHTS: “The business of business is people. The essential difference in service is not machines or ‘things.’ The essential difference is minds, hearts, spirits and souls.” – Herb Kelleher