Eventually, we all get upset or angry. Loosing our cool is simply not effective when dealing with employees or with recalcitrant clients. The key is to convey these feelings of discontent in ways that will evoke an emotional reaction, capture attention and heighten the immediate pressures of reality. But it’s essential to evoke the right response because not just any feelings will do, writes Ed Batista.
. . . a leader’s ability to say, “I’m disappointed” can be so powerful.” – Ed Batista
Source: Ed Batista, October 30, 2021. Link. The problem with anger, even in its watered-down forms, is that it captures our attention because it signals a potential threat, but it simultaneously creates distress, causing us to distance ourselves from it (and the person expressing it) as soon as possible in order to down-regulate our threat response.