In times of crisis, there are two directions human nature can take us: fear, helplessness and victimization or, self-actualization and engagement. On the latter, if leaders have a clear way forward, human beings are amazingly resilient. There is a documented “rally effect.”
Source: Gallup, March 23, 2020. Link. Research has found four universal needs that followers have of leaders: Trust, Compassion, Stability and Hope. These needs are especially urgent during crises.
INSIGHTS: Leadership is easy when times are good. Crises separate the good leaders from the great.