Dr. Karen Felstad, Gary Glassman, Dr. Marsha Heinke and Fritz Wood are featured in this 12th article of a series generated from the Henry Schein Animal Health 2016 Solutions Workshop. They discuss the elements of customer compliance and the need for a team plan.
Source: Animal Health Solution, 2Q2017, page 8.
When you have a plan, a way to measure it, activities to support it, time to evaluate and modify it, you will see positive results every time. Start with something easy and develop a system that you can master then apply the same system to additional areas where you want to increase client compliance. Provide the leadership needed to drive the new process and harness the power of your team and technology.