Wharton management professor Martine Haas says, “Hybrid work is here to stay.” She says hybrid work seems to be striking a decent balance between what employees want and what employers want.
Crafting more bespoke policies based on what works best for employers and employees is important when addressing issues of parity and fairness as some positions cannot perform their functions remotely.
Source: Knowledge at Wharton, January 17, 2023. Link.
INSIGHTS: Long before the pandemic and telemedicine platforms, customer service, customer acquisition and sales teams worked successfully and productively as remote employees. In today’s digital, virtual environments, creating a positive customer experience must be a priority, regardless of the physical location of the employee.