Every interaction with a customer or prospect is an opportunity to express gratitude for being chosen to address their wants or needs. Those words and phrases help build loyalty and leave the door open to serve the customers again. Annie Pilon shares ideas for saying thank you in person, online, with follow-up communications and more.
Animal health pros consistently discuss the challenges of retention. Thank you efforts are effective components to a retention strategy.”
Source: Small Business Trends, July 24, 2023. Link.
Also see: Why it is vital to say “please” and “thank you” AHD, March 30, 2021. Link. “While you may think that saying “please” and “thank you” is a mere nicety, failing to do so is more significant than you think,” writes Frank Sonnenberg. “It costs nothing to say please and thank you. But forgetting those magic words can cost you everything.”
Also see: Search results for: thank you, AHD. Link.