Asking for an online review just after the service or purchase is usually the best time, writes Austin Andrukaitis. He says the review process should be an integral part of your brand experience to help reinforce customer relationships, build brand loyalty and encourage people to tell others about your brand.
Over 93 percent of consumers use online reviews to help make purchasing decisions. Meanwhile, 82 percent say that a review convinced them to make a purchase . . .”
Source: Forbes, April 17, 2023. Link. Happy customers and positive reviews are a result of high-quality products or services, an outstanding customer experience and a systematic method to gather social proof.