Research shows that pet owners are willing to embrace preventive healthcare, but do not completely understand its importance. Partners for Healthy Pets is focused on preventive care. They offer a free, downloadable series of videos to help your team to make your communication with clients more effective and make sure everyone is involved in the conversation.
Source: AAHA NEWStat, November 21, 2017.
The Words That Work series covers a range of specific topics and reviews techniques to communicate the value of preventive care. Each video comes with a supporting script that can be downloaded. These scripts provide teams with a list of communication techniques that can be applied in everyday practice.