The language of care resources from the AVMA are featured in AAHA’s NEWStat.
The first article includes a video with role plays of a heartworm client seeking a refill without a heartworm test. The second focuses on the language of care survey results and provides a downloadable ebook to help veterinary team members speak to pet owners in a way that helps them hear and appreciate the values veterinary teams offer.
Source: AAHA NEWStat, April 9, 2022.