In a post from June 7, 2016, Katherine Dobbs, RVT, CVPM, PHR reminded front desk persons that people NEED you, and you need them. Fast forward to 2021 and we find the importance of first contact personnel setting the tone for each visit hasn’t changed. In fact, their roles may be more important than ever.
Every single client that walks through your door has a worry (or need), and it is YOUR job to find out what it is and help them feel better.” – Katherine Dobbs, RVT, CVPM, PHR
Training has always been an issue and opportunity. A new training program from IGNITE has combined the components necessary for CSR success and tested them to create the Veterinary Receptionist Certificate of Excellence (VRCE).
Source: DVM 360, August 19, 2021. Link.
<The VRCE> is just a really robust group of courses that hopefully will give practice managers and owners the peace of mind to be able to go and work on the things they really want to work on because their front desk is really acting in a superior, excellent way.” – Jill Clark, DVM, CEO