Persons using service animals are sometimes denied access to restaurants, hotels or other services because of their animals. American Humane and Mars Petcare recognized this was happening to U.S. veterans. An American Humane survey showed that nearly seven in 10 of retail employees say they never received training on questions they are legally allowed to ask customers to verify an animal is a service dog. Mars Petcare joined American Humane to produce two free service dog training videos.
Source: American Humane, May 7, 2018. Link.
These new videos will provide helpful information and guidance about how employees can properly and lawfully attend customers with service dogs in compliance with the Americans with Disabilities Act (ADA), and include business owner and veteran testimonials. The downloadable videos are available free. Link.
INSIGHTS: These videos, along with an overview of what the ADA covers, are worthwhile to consider including for staff meetings in offices, retail operations and clinics. Also, share them within your local business community through the chamber of commerce or service organizations.