There is an overwhelming sense that work and the underlying relationships between employers and employees are fundamentally broken, writes Aki Ito. She says neither employers nor employees feel they’re getting what they expect from the other.
Ito presents mutuality and reciprocity as key elements of the psychological contract which generates the kind of trust and loyalty that leads to high productivity and low turnover. With psychological contracts broken in the current context, she offers thoughts on restoring some sense of loyalty between employers and employees and vice versa.
Source: BUSINESS INSIDER, January 22, 2024. Link.
By not being loyal to employees, organizations have failed to realize that they’re not going to get loyalty in return.” – Denise Rousseau, PhD