“This is NOT a DRILL,” writes Natalie Richardson who says psychological safety has emerged as a golden child in the field of team development. She shares current challenges against a historical perspective along with five tested safety tools you can use to support teams and rapidly develop psychological safety.
Psychological safety is defined as a shared belief among teams that it is safe to speak up and take risks without fear of reprisal. It encourages the free exchange of ideas, creative risk-taking and enhanced problem-solving.
Source: Training Industry Magazine, March/April 2020. Link. Teaming is a social process. When time gallops, pressure mounts and deadlines loom, it can be tempting to jump straight to task, forgetting the human beings you’re interacting with. If people do not take the opportunity to understand and value where others are coming from, destructive forms of conflict emerge. Team members gear up for a fight or tune out, feeling disengaged and unsafe.
INSIGHTS: This is an important article for every member in any size team. Some of the tenets can also be projected into customer experiences. One example is the collaboration needed on a dairy to implement a new process or re-frame a shared agenda for VFD visits.