Business etiquette is on the decline, according to those interviewed by writer Callum Borchers. He interviewed five business professionals who cite various reasons for the downturn, as well as potential negative consequences for poor manners. Potential hires, existing employees and hiring personnel share equal blame for the trend.
Source: The Wall Street Journal, September 8, 2022. Link. The English language is being butchered to the point where it’s almost embarrassing,” he (Phoenix Normand) says. He adds that workers often don’t realize their informality can land poorly, at least if someone like the 53-year-old Mr. Normand is on the receiving end. A recipient might conclude that the writer doesn’t know basic grammar and syntax or take offense. A sloppy email can inadvertently suggest that the person in the “to” field isn’t worth the time it takes to proofread.
INSIGHTS: Pay attention, mind your manners, respond promptly and “be nice” as you were (hopefully) taught. Put in the effort to communicate appropriately and meet obligations. No, attending happy hour is not required.