Employee satisfaction surveys are helpful tools in running a successful business. However sometimes the sense of contentment can be a sign of apathy and indifference rather than effectiveness. Engaged employees are essential. Measuring this engagement is well beyond the purview of satisfaction surveys.
Source: Gallup News, April 12, 2017.
Business or work units that score in the top quartile of their organization in employee engagement have nearly double the odds of success (based on a composite of financial, customer, retention, safety, quality, shrinkage and absenteeism metrics) when compared with those in the bottom quartile. Those at the 99th percentile have four times the success rate of those at the first percentile.
INSIGHTS: Raising the bar and challenging your employees is a simple way to measure engagement. Those who respond are engaged. The others, not so much. What you do from that point is your call.