Business units are at an increased advantage and more resilient than their peers if employee engagement is strong. And they are at an increased disadvantage and less resilient if employee engagement is weak during a recession.
Source: Gallup, May 20, 2020. Link. Clear expectations – during tough times, employees need managers who reset priorities, involve them in reestablishing their goals and constantly clarify their role relative to their coworkers.
INSIGHTS: In my experience, the lack of “clear expectations” is the source of many performance problems. For example, “outstanding customer service” is an expectation, but it is not CLEAR.