Listen as Andy Roark, DVM, and Jules Benson, DVM, share where veterinary teams can act during tougher financial times. Roark asserts that the real competition practices face is inaction, not the practice down the road.
Source: Dr. Andy Roark, Cone of Shame Podcast. Link. [1:24]
As times get tough, <veterinary teams> need to be better at customer service, educating clients and spending good <relationship building> time with people.”
INSIGHTS: Tough times or not, veterinary teams that extend themselves to develop better client<->veterinary relationships will realize more business than those who sit waiting for someone to walk in.