In the most recent Is My Practice Healthy,? Dr. Blach references focusing on the customer in three different posts. We agree with his assertions. Customer service training, listening or questioning and anticipating customer needs are critical to differentiating your business, territory or company from competitors.
Source: Is My Practice Healthy?, March 12, 2017.
How do you improve your customer service? Do what other businesses do. Provide professional customer service training (often called CSR training) for your team. It is important that veterinarians receive CSR training as well. Without it, few veterinarians understand what clients want, and even more infrequently will they understand what to expect from their staff.