Emily Shiver, practice manager, CVPM, CCFP, shares proven tips to help present treatment plans and their financial components. Note the physical alignment, transparency, empathy, outcomes and acknowledgement elements she highlights.
Presenting treatment plans with empathy and compassion helps to eliminate some of the stress of this delicate discussion. It also potentially erases the “all you care about is money” connotation. . . work together to achieve the best possible outcome for the pet.”
Source: DVM 360, November 22, 2020. Link.
Also see: 2 powerful words to empower animal owners, AHD, October 27, 2020. Link. : By triangulating and engaging the pet owner as the decision maker the DVM becomes a partner in the animal’s health and treatment solution options.