Sometimes there are customers you cannot seem to please, no matter how hard you try. You know the type; the folks who never seem satisfied even when they get exactly what they ask for.
Source: Veterinary Advantage, August 2023. Link.
Every successful conversation is a give-and-take between two or more people . . . Showing respect when respect has not been received sounds difficult, but it becomes easier when done properly and repeatedly.”
INSIGHT: Respect = Acknowledge the concern, depersonalize the concern, resolve the concern.