Owners of pets with allergic pruritus can often encounter confusion and frustration. It’s important to tackle the issue from the first appointment and develop a dependable treatment plan that keeps the needs of both patient and owner in mind.
Source: DVM 360, via AAHA NEWStat, August 29, 2021. Link. To navigate these conversations with clients, Ashley S. Bourgeois, DVM, DACVD, highlights a few communication pearls from formulating a therapy plan early to demonstrating empathy.
- Be transparent from the start
- Address, monitor, and manage flare-ups
- Demonstrate empathy and listening skills
- Get comfortable with referrals