Opinion differences are inevitable when working together. Ron Friedman, Ph.D. shares a strategy for times when conversations become so emotionally charged they have nothing to do with the issues at hand.
Source: Harvard Business Review, January 12, 2016.
What do you do when a conversation is spiraling out of control? When you’ve tried all the patient listening you can muster and the other person still won’t budge? How do you get the conversation back on track?
INSIGHTS: Most of us have been in these types of discussions. Our business responsibilities are often very personal, requiring significant effort and ownership or physical effort. Veterinary teams balance the challenge of “reading” an animal that cannot talk with the very real need to interact with their human family members. The PEARLS shared in this article are good statements or responses when tempers flare.