Wendy Myers, CVJ, gives host Adam Christman, DVM, MBA, four things veterinary practices can implement to help get clients in the door and reduce no-show rates. Myers says the average no-show rate is approximately 11 percent which calculates to around $60,000 in lost revenue potential per full-time veterinarian. She also emphasizes missed opportunities to help animals in need.
Myers shares four ways to curb no-shows:
- Confirm appointments earlier and more often
- Require clients to complete online previsit forms
- Monitor and contact clients who have not filled out forms
- Release appointments if forms are not filled out
Source: The Vet Blast Podcast, DVM 360, May 31, 2023. Link. Myers warns against charging a deposit for an appointment and cites business law requirements and variances.
Also see: How to prevent no-shows, CSvets. Link.
INSIGHTS: We noted the suggestion to route forms back to a specific email address versus the general practice email address. Myers also discusses the value of online forms and the time savings for the veterinary staff.