When cats are presented with urination issues, open-ended, follow-up questions by the veterinary nurse helps the veterinarian make a definitive diagnosis. writes Paula Plummer LVT, VTS (ECC, SAIM). She reminds veterinary nurses why being knowledgeable about pathophysiology is important to the conversations with clients about their pets.
Plummer shares useful information when communicating with a client about and their cat’s urination abnormalities. She includes a list of questions that help to get history and discover the rest of the story.
Source: Today’s Veterinary Nurse, Winter 2022. Link.
As veterinary nurses, we should always understand that the knowledge we possess about veterinary medicine is not commonly known among the general public, and it is our job to educate clients.” – Paula Plummer LVT, VTS (ECC, SAIM)
INSIGHTS: Plummer does an excellent job of describing the open-ended dialogue necessary to get a good history to support the DVM and to ensure the client shares the whole story . . . the “What else?”
In a past post<Link>, Kirk Augustine wrote about two powerful words to empower animal owners <Article link>. His assertions apply to situations like Plummer describes.
. . . a client’s reluctance to share is our opportunity to learn more and build trust.”