Sharing a balanced approach to addressing challenging behaviors, Vincent Sanderson advises managers to start by being mindful of how they’re defining toxic behavior. Then engage one-on-one with a focus on understanding rather than dictating.
Source: Fast Company, October 8, 2024. Link.
One bad apple unfortunately can spoil the lot. But if you focus on the cause of the rot—you might find that they’re not actually a bad apple after all.”