Dana Short, MS, CVPM, discusses how focusing on the client experience works in the practice she manages. For some practices, geographic practice saturation is a relevant situation and a limiting factor to practice growth. Customer experience management is a strategy this practice deploys to retain clients and their pets.
Source: VHMA Practice Tips, October 2019. Link.
Also see: Search Results for: customer experience, Animal Health Digest. Link.
INSIGHTS: Note the focus on timely follow-up Short describes.