Managing and coaching a group of people hasn’t really changed over the years. Today, however, customer experience is at the forefront of every interaction and transaction.
Source: Repertoire, October 2023. Link.
You just have to find out what is important to that customer and how your product/service meets that need.” – Patrick T. Malone
INSIGHTS: Malone shares the best qualities for a (sales) manager:
- Goal – Assess – Coach – Challenge