Effective communication techniques, efficient clinic workflows and virtual platforms that streamline client services help define a new level of service for animal owners at veterinary practices. Mary Lopez, MSOL, shares how commitment to curbside service as a new standard of care can positively impact operations, workflows, speed, convenience and safety regulations at practices.
Consumers view and value businesses very differently today than they did prior to COVID-19. Today, it is about safety, speed, and convenience.” – Mary Lopez, MSOL
Source: DVM 360, December 3, 2021. Link.
INSIGHTS: Curbside services are optional today as we open our doors to walk-ins. However, they are convenient and offer benefits for animal owners worth considering for the long term. To provide the services effectively, it will require a firm commitment and defined strategy. It cannot be successfully done haphazardly.