Kate Boatright, VMD, reviews new research that suggests that most pet owners do not want their options presented using a gold-standard first approach rather a judgement free spectrum of care set of options.
Identifying whether the pet family’s primary concern is cost, convenience, or optionality is key to finding the “best fit.”
Source: AAHA NEWStat, February 6, 2023. Link. A spectrum of care approach combines evidence-based medicine with pet family emotional, physical, and financial resources, then communicates a range of options to pet families without judgment.
Research sponsor Nationwide now provides a resource for veterinary teams to learn more about this concept and the communication tools needed to succeed <Link>.
Also see: Nationwide’s Jules Benson, BVSc, MRCVS, AVP, and Emily Tincher, DVM, discuss helping teams provide the most appropriate care possible for every pet family by using an evidence-guided approach . . . not just to medicine, but to the communication around the care.
Source: Central Line the AAHA podcast, You Tube, January 2023. Link.